Cancellation and Refund Conditions

Cancellation and Refund Conditions

ARTICLE 1

PARTIES TO THE CONTRACT

Dampigo
Maltepe mah, Çiftehavuzlar cad, Prestige İş Merkezi No:27/402-501, Zeytinburnu, Istanbul

Email: info@dampigo.com

BUYER: Customer

ARTICLE 2

THE SUBJECT OF THE CONTRACT:

The subject of this contract is the Law No. 4077 on the Protection of Consumers and Distance Distance Services, regarding the sale and delivery of goods/services that the Buyer orders electronically from the Seller's website www.dampigo.com.tr, that have the qualifications mentioned in the contract and whose sales price is specified in the contract. It is the determination of the rights and obligations of the parties in accordance with the provisions of the Regulation on Contracts Implementation Principles and Procedures. The buyer must be informed about the basic characteristics of the goods/services subject to sale, sales price, payment method, delivery conditions, etc. He accepts and declares that he is aware of all preliminary information regarding the goods/services subject to sale and the right of "withdrawal", that he confirms this preliminary information electronically and then orders the goods/services, in accordance with the provisions of this contract. www. The preliminary information and invoice on the payment page of dampigo.com.tr are integral parts of this contract.

ARTICLE 3

DATE OF CONTRACT:

This contract, which has been previously accepted by the seller, is... It is deemed to have been signed and accepted on the date.

ARTICLE 4

DELIVERY OF GOODS/SERVICES, PLACE OF PERFORMANCE OF THE CONTRACT AND METHOD OF DELIVERY:

The goods/services that the buyer has requested to be delivered …. It will be delivered to …. at the address.

ARTICLE 5

DELIVERY COSTS AND EXECUTION:

Delivery costs belong to the Buyer. If the seller has declared on the website that the delivery fee will be covered by the seller for those who shop more than the declared amount or that he will provide free delivery within the scope of the campaign, the delivery cost belongs to the seller. Delivery; It is done as soon as possible after the stock is available and the price of the goods is transferred to the seller's account. The seller delivers the goods/services within 30 (thirty) days from the order and reserves the right to extend the period for an additional 10 (ten) days with written notification within this period. If the price of goods/services is not paid for any reason or is canceled in bank records, the seller is deemed to be free from the obligation to deliver the goods/services.

ARTICLE 6

BUYER'S REPRESENTATIONS AND COMMITMENTS:

The buyer will inspect the product subject to the contract before receiving it; dents, broken, packaging torn, etc. Damaged and defective goods/services will not be received from the cargo company. The goods/services received will be deemed to be undamaged and intact. It is the buyer's responsibility to carefully protect the goods/services after delivery. If the right of withdrawal is to be used, the goods/services should not be used. The invoice must be returned. After the delivery of the goods/service, if the relevant bank or financial institution does not pay the price of the goods to the seller due to the unfair or unlawful use of the buyer's credit card by unauthorized persons, which is not due to the buyer's fault, the Buyer will return the goods/service within 3 (three) days, provided that it has been delivered to him/her. is responsible for sending it to the seller. In this case, shipping costs are the responsibility of the buyer.

ARTICLE 7

SELLER'S REPRESENTATIONS AND COMMITMENTS:

The seller is responsible for delivering the goods/services subject to the contract intact, complete, in accordance with the qualifications specified in the order and with warranty documents and user manuals, if any. If the goods/services subject to the contract will be delivered to a person/organization other than the buyer, the seller cannot be held responsible if the person/organization to be delivered does not accept the delivery. The seller returns the price of goods/services and valuable documents, if any, within 10 (ten) days after receiving the declaration of withdrawal. The goods/services are returned within 20 (twenty) days. For justified reasons, the seller may supply equal quality and price to the buyer before the contractual performance period expires. If the seller thinks that the performance of the goods/service has become impossible, he notifies the buyer before the performance period of the contract expires. The paid price and documents, if any, will be returned within 10 (ten) days.

ARTICLE 8

INFORMATION, PROMOTION AND INFORMATION SECURITY:

In the registration forms, order forms, surveys and competitions on our site, you are requested to provide your contact information (your name, surname, email address, telephone numbers and postal address). Additionally, you must provide your credit card information on the purchase form. Your personal information mentioned above; to receive your orders, to offer our products and services, to make your payments, to deliver your orders and to provide information about your orders, to contact you for marketing purposes about products and services, to update your information, to manage and maintain your membership, to recommend products and services that may be of interest to you and to provide technical information to third parties. It is used to enable them to perform logistics and other similar functions on our behalf.

From the moment you become a member of the Dampigo website, daily and weekly information bulletins will be sent to your SMS and/or e-mail address, unless you request otherwise. You have the right to make changes to these newsletters, cancel or restart the service at any time. The content of these bulletins; It may contain information about the product or products you have purchased, other products we think you may be interested in, advertisements of third parties and similar information. Demographic information is used to adapt our site to the interests of our users. This information can be shared with advertisers in order to ensure that advertisements can be adapted to the target audience, and only with information about other users. No personal information is given in this information, it is only used as a group to make some inferences about user trends and for segmentation purposes. The financial information collected is used to bill you for the products and services you purchase. When you make a purchase on our site, you agree to provide your financial information to third parties (banks, credit card companies, etc.) necessary to carry out your transaction. Information to be shared; It contains all necessary financial information including credit card number, expiration date, CVV2.

ARTICLE 9

FEATURES OF THE GOODS/SERVICES SUBJECT TO THE CONTRACT:

The sales price, including the type and type of goods/service, quantity, brand/model, color and all taxes, can be found on www. It is as stated in the information on the product promotion page on the website dampigo.com.tr and in the invoice, which is considered an integral part of this contract.

ARTICLE 10

CASH PRICE OF GOODS/SERVICES:

The cash price of the goods/service is included in the sample invoice e-mailed at the end of the order and in the invoice sent to the customer along with the product.

ARTICLE 11

FUTURE PRICE:

The price of the goods/service according to the sales price and maturity is included in the sample invoice e-mailed at the end of the order and the invoice sent to the customer along with the product.

ARTICLE 12

INTEREST:

It cannot be more than the interest rate determined by the Government of the Republic of Turkey every year and in any case cannot be more than 30%. Buyer is responsible to the bank to work.

ARTICLE 13

DOWN PAYMENT AMOUNT:

The down payment amount for the goods/service is included in the sample invoice emailed at the end of the order and the invoice sent to the customer along with the product.

ARTICLE 14

PAYMENT PLAN:

If the buyer makes a purchase by credit card and in installments, the installment method he/she chooses from the site is valid. In installment transactions, the relevant provisions of the contract signed between the buyer and the cardholder bank are valid. The credit card payment date is determined by the terms of the contract between the bank and the buyer. The buyer can also follow the number of installments and payments from the account statement sent by the bank.

ARTICLE 15

RIGHT OF WITHDRAWAL:

The buyer may exercise his right of withdrawal within 7 (seven) days from the delivery of the goods/services subject to the contract to himself or to the person/organization at the address indicated. In order to exercise the right of withdrawal, the seller's customer services must be notified by e-mail or telephone within the same period and the goods/service must be transferred within the framework of the provisions of Article 15 and within the framework of the provisions of Article 15 and which are an integral part of this contract and www. It must not have been used in accordance with the preliminary information published on the dampigo .com.tr website. If this right is exercised, it is mandatory to return the original invoice for the goods/services delivered to the third party or the buyer. The price of the goods/services will be refunded to the buyer within 7 days following the notification regarding the right of withdrawal, and the goods/services will be refunded within 20 (twenty) days. If the original invoice is not sent, VAT and other legal obligations, if any, cannot be refunded to the buyer. The delivery cost of the goods/services returned due to the right of withdrawal is borne by the seller.

ARTICLE 16

GOODS/SERVICES FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED:

Goods/services that cannot be returned due to their nature are goods/services that deteriorate rapidly and expire, disposable goods/services, hygienic goods/services, and all kinds of software and programs that can be copied. In addition, in order to exercise the right of withdrawal for all kinds of software and programs, various media (Dvd, CD, etc.), computer and stationery consumables (toner, cartridge, ribbon, etc.) and cosmetic materials, the packaging of the goods/services must be unopened, intact and unused.

ARTICLE 17

DEFAULT AND LEGAL CONSEQUENCES:

If the buyer defaults on his credit card transactions, the cardholder will pay interest within the framework of the credit card agreement made with the bank and will be liable to the bank. In this case, the relevant bank may take legal action; may demand the costs and attorney's fees incurred from the buyer, and under any circumstances, in case of default due to the buyer's debt, the buyer agrees to pay the seller's losses and damages due to the delayed performance of the debt.

ARTICLE 18

AUTHORIZED COURT:

In disputes that may arise from this contract, Consumer Arbitration Committees up to the value declared by the Ministry of Industry and Trade, Consumer Courts above the stated value; In places where it is not available, Civil Courts of First Instance are authorized.